FAQ

Q: Where should I send the item?
A: Please contact us first – we will guide you to the correct return address.

Q: Can I exchange an item?
A: Yes, please contact us to arrange an exchange.

Q: How long does it take to process my return?
A: Once your return has been received and approved, we will process the refund within 7 business days.

Q: Do I have to pay for return shipping?
A: Yes, unless otherwise agreed, return shipping costs are your responsibility. We recommend using a tracked service.

Q: My item arrived damaged – what should I do?
A: Please contact us within 48 hours of receiving your order and include clear photos of the damage. We’ll work with you to find a suitable solution.

Q: Which items cannot be returned?
A: Only personalised items, clearance products or sale items may be excluded, unless stated otherwise. All other products can be returned within 30 days.

Q: Will I receive a full refund, an exchange, or store credit?
A: You will receive a full refund to your original payment method, unless an exchange or store credit has been agreed.

Q: Can I return an item if I used a coupon or promotion?
A: Yes, returns are accepted even if you used a promotional code. The refund will reflect the actual amount paid.